This Privacy Policy explains what personal information 23rd collects from members in the Philippines, how it is used, who it may be shared with, and how it is kept secure. By creating an account and using the platform, you agree to the practices described here. Please read this page carefully so you know exactly where your data goes and how it is protected.
When you register for a 23rd account, we collect the personal details you provide during sign-up, including your full name, date of birth, contact number, email address, and any identity documents submitted for verification purposes. We also automatically collect certain technical information when you access the platform, such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information — including transaction amounts, timestamps, and the payment method identifiers — is recorded for every deposit and withdrawal you make. If you contact our support team, the content of those communications may also be retained as part of your account record. We only collect information that is genuinely needed to deliver the platform experience, verify your identity, process transactions, and comply with applicable Philippine regulations. We do not collect sensitive personal data beyond what is required for legal compliance and account security purposes.
The personal data we collect is used primarily to operate and maintain your 23rd account, process deposits and withdrawals in Philippine pesos, verify your eligibility, and deliver the sports events, casino-style games, lottery, and promotional features available on the platform. We also use your information to communicate important account updates, notify you of relevant promotions you have opted into, and respond to support enquiries you raise with our team. Technical and behavioural data helps us monitor for fraudulent activity, identify suspicious patterns, and protect the integrity of the platform for all Filipino members. We may analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and guide future feature development. We will never use your personal data to make fully automated decisions that produce significant legal or financial effects on you without human review. Your data will not be sold or rented to third-party marketing companies under any circumstances.
23rd does not sell, trade, or rent your personal information to any third party for their own marketing or commercial purposes. We may share limited personal data with trusted service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers that store platform data securely. All such third-party partners are bound by strict data processing agreements that prohibit them from using your information for any purpose beyond the specific service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, such as in response to a valid court order or a lawful request from a government body. In the event that 23rd undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change through the platform. We will never share your full payment details or identity documents with any party that does not have a legitimate operational or legal reason to receive them.
Protecting the personal and financial data of our Filipino members is a core operational priority at 23rd, and we apply a range of technical and organisational safeguards to fulfil that commitment. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to member data within our internal systems is restricted on a strict need-to-know basis, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited. In the event of a data breach that poses a risk to your rights or interests, we will notify affected members and the relevant Philippine authorities as required by applicable data protection regulations. While no digital system can guarantee absolute security, we are continuously improving our defences to maintain the highest practical level of protection for your account and personal information.
We retain your personal information for as long as your 23rd account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum period as required by applicable anti-money laundering and financial recordkeeping regulations, even after an account has been closed. Communication records, such as support ticket histories, are kept for a period sufficient to allow us to resolve any disputes or complaints that may arise after a conversation concludes. Where data is no longer required for any operational, legal, or compliance purpose, we will securely delete or irreversibly anonymise it. You may request the early deletion of your personal data by contacting our support team, subject to any mandatory retention requirements that legally prevent us from doing so. We will always be transparent with you about the reasons why certain data must be kept beyond your request to delete it.
As a member of 23rd and a resident of the Philippines, you have meaningful rights in relation to the personal data we hold about you, consistent with applicable Philippine data protection principles. You have the right to request access to the personal information we hold on your account, to receive a copy of it in a commonly used format, and to ask us to correct any inaccuracies you identify. You may request the deletion of your personal data where there is no longer a lawful basis for us to retain it, and you can object to certain types of processing, such as the use of your data for direct marketing communications. If you believe that we have processed your data in a manner that is inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant Philippine data protection authority. To exercise any of these rights, please contact our support team with a clear description of your request, and we will respond promptly in plain Philippine English. We will never penalise you for exercising your data rights in good faith.
23rd uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience for all members. Essential cookies are necessary for the platform to operate correctly — they enable functions such as keeping you logged in during a session and remembering your preferences between visits. Analytical cookies help us understand how members navigate the platform so we can identify areas for improvement and optimise the overall experience. We do not use third-party advertising cookies that track your activity across other websites for commercial profiling purposes. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionalityof certain platform features. By continuing to use 23rd after being presented with this notice, you consent to the use of cookies as described here. If you have specific questions about the types of cookies we use, our support team can provide additional clarity on request.
23rd reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine legal requirements. When material changes are made, we will notify registered members through the platform interface or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If a proposed change materially affects your rights in a way you are not comfortable with, you should stop using the platform and contact our support team to discuss your options. Historical versions of this policy are not maintained publicly but may be made available upon request for dispute or compliance purposes. This policy is written in Philippine English and is intended to be understood without the need for legal expertise.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled on 23rd, you are welcome to reach our support team directly using the contact details provided within your account dashboard. Our team is available to assist members in the Philippines during standard operating hours, and all privacy-related enquiries are handled with care and discretion. When submitting a request, please include your registered account details and a clear description of the nature of your enquiry so that we can route it to the appropriate team as efficiently as possible. We aim to acknowledge all privacy-related contacts within a reasonable timeframe and to provide a substantive response as quickly as the nature of the request allows. If your concern relates to a potential data breach or an urgent security matter, please mark your message accordingly so that it can be escalated to our security team without delay. You may also refer to the FAQ page for answers to common questions about data handling, account security, and member rights on the platform.
This Privacy Policy is governed by the laws of the Republic of the Philippines, including applicable data protection regulations and any relevant guidelines issued by Philippine regulatory authorities. By using the 23rd platform, you acknowledge that your personal data will be processed in accordance with Philippine law and that any disputes arising from this policy will be subject to Philippine jurisdiction. We are committed to ensuring that our data handling practices meet the standards expected under Philippine law and any relevant international frameworks we voluntarily adhere to. Members who reside outside the Philippines but access the platform are still subject to the terms of this policy and the protections it describes. We do not knowingly collect personal data from individuals under the legal age required to use entertainment platforms in the Philippines, and any such data discovered will be promptly deleted. This policy represents the entire agreement between you and 23rd with respect to the handling of your personal data and supersedes any prior understandings on the same subject.
If any part of this Privacy Policy is unclear, the FAQ section has detailed answers in plain Philippine English. You are also welcome to create a free 23rd account and explore the full platform, or log in if you are already a member.